Store Policies

By placing an order with Cookie Doughrk Bakery, you acknowledge and agree to all of the below terms and conditions.

 

Payment Policy

  • A 50% non-refundable retainer is required to be placed on our calendar. This retainer must be paid within 48 hours of receiving the invoice or your spot may be forfeited.

  • Final payment is due 7 days prior to the event. This is the final opportunity to make changes to your order. If you fail to make payment by this date, your order may be cancelled and your retainer will be forfeited.

  • Orders placed less than 2 weeks before event date will require 100% payment up front and may be subject to a rush fee.

 

Cancellation Policy

  • Orders must be cancelled no less than 7 days prior to the event to receive a refund of 50% of the order.  Orders cancelled with less than 7 days to the event forfeit all funds paid at that time.

  • Should an emergency occur on the part of Cookie Doughrk Bakery in which your order cannot be completed, you will be refunded in full any payment or retainer made. Cookie Doughrk Bakery will notify you as soon as possible should this occur. 

 

Design Policy

  • Any changes to the order must be made in writing and requested no less than 7 days in advance of the event date.  Changes requested after this point are not guaranteed.

  • While we love to see inspiration photos to understand your design concept, we cannot replicate cookies done by another cookie artist.  This is plagiarism and just not nice!  We can however, utilize pictures as inspiration and will provide you with alternative designs.

  • Copyright also prevents us from duplicating logos unless we receive written permission from the company who owns the logo.

 

Pick up Policy

  • Local cookie orders will be picked up at a mutually agreed upon location, date, and time. We are happy to travel up to 25 miles from our home in San Tan Valley to meet you for the pick up.  If you need to meet at a further location, it will be $0.50 per mile (round trip) outside of the 25 mile radius.

  • Due to cottage laws in AZ, we are not able to ship outside of the state.  If you would like a referral to a cookier in your state, let us know and we'll find some for you!

 

Refund Policy

  • If you are unsatisfied with your order, your cookies must be returned within 24 hours and 80% intact.

  • Refunds are given on a CASE BY CASE basis. The 50% deposit made to place your order is non-refundable. The remaining 50% will be considered at my discretion and are given as store credit toward a future purchase.  No cash refunds are given.

 

Allergy Warning 

  • While Cookie Doughrk Bakery follows all applicable guidelines for avoiding cross-contamination in the kitchen, we cannot ensure that your order will not come into contact with common kitchen allergens which may include but are not limited to: eggs, nuts, soy, peanuts, milk, wheat, fish, and/or shellfish.

  • Please notify Cookie Doughrk Bakery of all allergies before submitting payment for your order so that we may discuss whether or not your allergy needs can be accommodated. You are responsible for notifying all consumers of your order (all people at a party, for example) the potential for all products to contain common allergens. Cookie Doughrk Bakery is not liable for any allergic reactions that may occur. As a home bakery, Cookie Doughrk Bakery products and kitchen are not inspected by the AZ Department of Health or the local health department.